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Contacting Support in NKTg AI (Contact)

If you need help with your account, subscription, billing, or run into an issue while using NKTg AI, you can send a request directly from Settings → Contact. Once submitted, the system automatically creates a Support Ticket and forwards it to the NKTg AI support team.

When should you use Contact?

• Report a bug in NKTg AI
• Ask about your account or profile
• Ask about NKTg AI Plus or NKTg AI Pro
• Report a payment or billing issue
• Request technical support
• Share feedback about the product

How do I submit a support request?

1. Go to https://nktg.org/
2. Log in to your NKTg AI account
3. Open Settings
4. Select Contact
5. Fill in the form completely
6. Click Submit to send the request

Once submitted successfully, the Support Ticket is automatically forwarded to the NKTg AI support team.

What each field means

• Name: Your full name
• Email: The email address used to contact you and receive replies
• Subject: A short title, e.g. "Can't log in," "Payment not activated"
• Department: Choose the appropriate department:
  • Contact – General support
  • Sales – Product and plan inquiries
  • Billing – Payments, invoices, renewals
• Priority: Priority level (High, Medium, Low)
• Message: A detailed description of the issue, including the steps already taken, error messages, and when the issue occurred

What happens after clicking Submit?

• The system automatically creates a Support Ticket
• The form information is sent to contact@nktg.org
• The support team receives and handles the request based on Department and Priority

You don't need to send a separate email after submitting a Support Ticket.

Tips for faster support

• Write a clear subject line
• Choose the right Department
• Choose the right Priority
• Fully describe the issue in the Message
• Attach screenshots or relevant information if needed

Troubleshooting

If you submitted a request but haven't received a reply, check:

• That your email address was entered correctly
• That the reply isn't sitting in Spam/Junk
• That the issue was described in enough detail for support to act on

If you still haven't received a reply after a reasonable amount of time, submit a new Support Ticket with more detailed information.

Need more help?

If you run into trouble using the Contact form, please submit a Support Ticket with complete information. The NKTg AI team will receive and respond as soon as possible.